Charlotte Douglas officials didn’t immediately respond to a request for comment on the latest ranking but long lines at security checkpoints and continuous airport construction have been ongoing concerns for passengers. As construction projects come to a close, passengers may start to find Charlotte Douglas more enjoyable.

J. D. Power's 2024 North America Airport Satisfaction study just dropped, revealing CLT scored "below average".

Charlotte Douglas International Airport ranks below average for customer satisfaction among mega airports in the United States and Canada, according to a new J.D. Power survey. Why it matters: Charlotte's biggest issue is a problem every airport wants to have — it's seeing a record number of passengers,

The world's busiest airport in Atlanta is one of the lowest large airports when it comes to customer satisfaction, a new report from J.D. Power reveals.

Despite investments in infrastructure and customer service, Philadelphia International Airport (PHL) continues to poll badly in satisfaction among large airports in the U.S., writes Emma Dooling for Philadelphia Business Journal.