A contributor called it last month and we’re confirming it with our own year in review – this is the year Teams took over UCaaS.

Another major shift in 2024 has been the transition to specialized LLMs. Generic AI models often fail to address the nuanced challenges of industry-specific use cases. Vendors investing in customized ...

Encapsulating 52 weeks' worth of news into one end-of-the-year recap is rarely so easy as it is this year. The year's biggest story was the still-unsettled return to office (RTO) debate. On one side, ...

The year 2024 was pivotal for artificial intelligence (AI). Nearly three out of four businesses are using AI for at least one function, fundamentally changing how organizations make decisions and ...

The increasing use of productivity monitoring tools has raised a series of questions concerning the balance between workplace (or remote work) efficiency and employee privacy and trust. When applied ...

To understand where AI is heading, we must examine the changes it has brought across different sectors. Contact centers offer a particularly clear ...

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Reports Want AI Agents? Upgrade Your Tech Stack Newly published research from Tray.ai reveals that 42% of surveyed enterprises plan to build over 100 AI agent prototypes and 68% are budgeting $500,000 ...

Welcome to this week’s No Jitter Roll, our regular roundup of product news in the communication and collaboration spaces. Leading off this week, we highlight: some of the news out of AWS re:Invent ...