Learn how to navigate customer service interactions with ease, using proven techniques that foster positive outcomes and build strong relationships.
It’s a common scenario: a customer receives a call from an unknown number ... such as appointment reminder, customer service, refill reminder, delivery service and patient callback.
We received dozens of responses to David Banks' Jan. 12 column from those on the customer side. Now we'd like to invite those on the corporate side of things to weigh in. (VICTOR J. BLUE/The New ...