The study offers key insights into how optimizing contact center operations can enhance both customer satisfaction (CSAT) and agent engagement, ultimately driving better business outcomes. By ...

Now, I'm a human resources consultant and have a podcast called HR Besties. Here are three of the biggest mistakes I've seen employees make with their benefits and what they should do instead.

What do we mean by human experiences, and how can we improve them? And how does doing so deliver business value?

Salesforce’s Mia Jordan and Michael Hornsby highlight why bringing employees into the customer experience improvement ...

As the fall equinox approaches, arriving on September 22 in the U.S., employees may experience sluggish performance, ...

News Highlights Supercharges HP Workforce Experience Platform with expanded access and capabilitiesIntroduces managed services that reduce ...

I am a general manager of two quick service restaurant locations. Running two locations has left me stretched very thin. Last September, ...

Atomicwork has developed software tools that enable employees to link up all the applications they use to do their jobs - and ...

Goodpath is proud to announce the launch of its new Employee Assistance Program (EAP) in partnership with Corporate ...

Staffing issues are the Achilles’ heel of fast-food franchises. With their fast-paced, customer-focused environment, ...

A woman describes a toxic work environment at a mental health startup, detailing hostile management and termination for liking a LinkedIn post. Viral News 3 min read ...