Former EverService executive joins CTM to oversee product development and CX initiatives MILLERSVILLE, Md., Feb. 6, 2025 /PRNewswire/ -- CallTrackingMetrics, a global conversation analytics company, ...

The distinction between AI adoption and business transformation is critical. Early adoption often focuses on augmenting ...

In today’s fast-evolving digital economy, efficient operations define the success of e-commerce platforms. Raghukishore ...

As the first quarter of the 21st century ends with artificial intelligence (AI) taking center stage, the European Union (EU) is in the spotlight for going against the tide and setting rules for the AI ...

The report emphasises that to stay competitive in this evolving landscape, retailers must embrace digital disruptions and ...