Artificial Intelligence (AI) is revolutionizing customer service by enhancing speed, efficiency, and providing ...

There were also a number of folks in the comments who weren’t sticklers for the note itself, but rather for the expression of ...

Strib Voices publishes a mix of commentary online and in print each day. To contribute, click here . ••• In my Jan. 12 column “You call that customer service?” I suggested that a default on the social ...

Human-centric AI can amplify human abilities, making it easier for companies to understand and connect with their customers ...

Moving Beyond Acronyms to Build Trust Most feedback advice starts with a formula: SBI (Situation, Behavior, Impact) and ...

Here’s an example of how your new customer thank you email journey can pan ... Erika Costell has a one-step new customer thank you email with a short thank-you note, two recommended products, and an ...