The study offers key insights into how optimizing contact center operations can enhance both customer satisfaction (CSAT) and agent engagement, ultimately driving better business outcomes. By ...

Now, I'm a human resources consultant and have a podcast called HR Besties. Here are three of the biggest mistakes I've seen employees make with their benefits and what they should do instead.

What do we mean by human experiences, and how can we improve them? And how does doing so deliver business value?

The automation of training using AI is an important step toward scaling up and increasing companies' competitiveness. When ...

An employee was wrongfully terminated after resigning, threatened over background checks, and asked to pay three months' salary for an experience certificate., Viral News - Times Now ...

Prince Harry and Meghan Markle's current and former employees reveal what it's really like to work for them after the latest ...

An Indian company not only wrongfully terminated a project manager but also threatened them and demanded three months' salary ...

Salesforce’s Mia Jordan and Michael Hornsby highlight why bringing employees into the customer experience improvement ...

As the fall equinox approaches, arriving on September 22 in the U.S., employees may experience sluggish performance, ...

News Highlights Supercharges HP Workforce Experience Platform with expanded access and capabilitiesIntroduces managed services that reduce ...